Privacy Policy

Fox Transport & Installations

Last Updated: December 2024

1. Introduction

Fox Transport & Installations ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us as a customer, supplier, subcontractor, or job applicant.

This policy applies to:

Website visitors
Customers and clients
Suppliers and vendors
Subcontractors and installers
Job applicants
All individuals whose personal data we process

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.

2. Data Controller

Fox Transport & Installations
2C Chartwell Point
Chartwell Dr, Wigston
LE18 2FT, United Kingdom

Email: sales@foxtransportltd.co.uk
Phone: 0116 201 9581

For data protection enquiries, please contact us using the details above.

3. Types of Data We Collect

3.1 Website Visitors

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referral source
Cookie data (see our Cookie Policy)

3.2 Customers and Clients

Name and job title
Company name and address
Email address and telephone number
Project details and requirements
Store locations and addresses
Delivery and installation schedules
Payment and billing information
Correspondence and communications

3.3 Suppliers and Vendors

Contact name and job title
Company name and address
Email address and telephone number
Bank account details for payments
Contract and agreement information
Performance and delivery records

3.4 Subcontractors and Installers

Name and contact details
Right-to-work documentation
Qualifications and certifications
Bank account details for payments
Vehicle and insurance information
Performance records
Location data (for job assignments)

3.5 Job Applicants

Name and contact details
CV and employment history
Qualifications and references
Right-to-work documentation
Interview notes and assessments

4. Legal Bases for Processing (GDPR)

We process your personal data under the following legal bases:

4.1 Contractual Necessity

Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

Applies to: Customers, suppliers, subcontractors

4.2 Legitimate Interests

Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

Applies to: Website visitors, marketing communications, business operations

4.3 Legal Obligation

Processing is necessary for compliance with a legal obligation to which we are subject.

Applies to: Accounting records (7 years), tax records, employment records

4.4 Consent

You have given clear consent for us to process your personal data for a specific purpose.

Applies to: Marketing communications, cookies (where applicable)

5. How We Use Your Data

We use your personal data for the following purposes:

5.1 Service Delivery

Processing and fulfilling orders
Coordinating storage, distribution, and installation services
Managing projects and rollouts
Communicating about services and projects
Providing customer support

5.2 Business Operations

Managing supplier and subcontractor relationships
Processing payments and invoices
Maintaining accounting records
Managing contracts and agreements
Ensuring compliance with legal obligations

5.3 Communication

Responding to enquiries
Providing project updates
Sending service-related communications
Marketing (with consent or legitimate interest)

5.4 Legal and Compliance

Complying with legal obligations
Maintaining records as required by law
Protecting our legal rights
Preventing fraud and ensuring security

6. Sharing Your Data

We may share your personal data with:

6.1 Subcontractors and Installers

Store addresses and delivery locations
Job sheets and installation requirements
Contact information for coordination
Project schedules and timelines

6.2 Service Providers

IT service providers and hosting companies
CRM and business management systems
Payment processors
Email service providers
Analytics providers (see Cookie Policy)

6.3 Professional Advisers

Accountants and auditors
Legal advisers
Insurance providers

6.4 Legal Requirements

When required by law or court order
To protect our rights and property
In connection with legal proceedings
To regulatory authorities when required

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods

Customer and project data: 7 years after contract completion (for accounting and legal purposes)
Supplier data: 7 years after last transaction
Subcontractor data: 7 years after last engagement
Job applicant data: 12 months after application (unless consent given for longer)
Website analytics: 26 months (Google Analytics default)
Marketing data: Until consent withdrawn or legitimate interest no longer applies

8. International Transfers

We primarily store and process data within the United Kingdom and European Economic Area (EEA).

Where we use service providers outside the EEA (such as cloud hosting or analytics services), we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Other appropriate safeguards as required by GDPR

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request copies of your personal data.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete data.

9.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

9.4 Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

9.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing.

9.7 Rights Related to Automated Decision-Making

You have rights regarding automated decision-making and profiling (we do not currently engage in automated decision-making).

Exercising Your Rights

To exercise any of these rights, please contact us using the details in Section 2. We will respond within one month.

10. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure servers and databases
Encrypted data transmission
Access controls and authentication
Regular security assessments
Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Fox Transport & Installations
2C Chartwell Point
Chartwell Dr, Wigston
LE18 2FT, United Kingdom

Email: sales@foxtransportltd.co.uk
Phone: 0116 201 9581

15. Right to Complain

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: www.ico.org.uk
Phone: 0303 123 1113

This Privacy Policy was last updated on December 2024.